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WOOCS 2.1.3

design for kids

handmade

Shipping

All products are packed very carefully, so that they reach our clients intact and undamaged. In case the parcel is slightly or badly damaged, you have to fill in a damage report in presence of the courier or if the parcel was shipped by post, you have to fill in an application for relief at your post office and take some pictures of the damaged parcel or/and product.

In Poland and inside Europe we ship parcels mainly via courier (there are some exceptions), outside Europe we ship by national post.

The post only gives estimated shipping times, this means they do not guarantee that for example a priority parcel reaches a client in maximum 6 days. This is connected with the fact that in every country outside of the EU there are custom service controls, and for the duration of these controls the post cannot make any estimations or guarantees. An international shipping for example to the US or Asia, depends also on the parcel (priority or economy) can last between 6 workdays and up to 3 months.

If you would like to return a product, please pack it EXACT THE SAME WAY you received it, that means all the packaging and cardboards have to be put on the product the same way you received them, so that the products do not get damaged when they are sent back. Couriers and post are not always treating parcels with care, so the products need to be packed exact the same way we packed them for you.

SHIPPING PRICES:

Just put the products you would like to order in the basket. After viewing the basket you can see all the shipping prices to different countries.

If you want to buy more than one product, the shipping costs need to be calculated individually. Please contact us via email and ask.